Owner & Resident Reviews

"I moved my two Spokane Valley rental properties over to Upside about nine months ago after having a terrible experience with a corporate management firm. The difference is night and day. Sarah and Martin know the properties inside and out, they found vetted tenants in less than three weeks, and my disbursements have arrived between the 10th and 12th every single month without fail. Highly recommend them to any serious real estate investor."

"Rented an apartment in South Hill through Upside and the entire leasing process with Aspen was smooth and painless. When our water heater had an issue on a Friday night, Mathew from maintenance arrived within two hours and had it completely taken care of. That kind of responsiveness is virtually unheard of with rental management companies in Spokane."

"Upside's operational numbers are real. When they tell you they answer tenant calls in under an hour, they mean it. Our turnover times have dropped dramatically and they conduct documented routine walkthroughs with photos uploaded directly to the owner portal. No surprises, no hidden markups on maintenance invoices. Easily the best property managers in the Inland Northwest."

"We just renewed our lease for a second year. The online resident portal makes rent payments completely painless and maintenance requests are handled with real respect and care. Jesse and the maintenance crew always communicate before showing up. Honest, friendly, and professional team."

"Living out of state, having someone I can trust on the ground in Spokane is everything. Upside handles everything from seasonal winterization to strict tenant background checks. Rebecca and Sarah keep me informed without overwhelming me, and tax documentation was in my portal before the end of January. Fantastic service."

"From the first walkthrough with Mason to receiving our keys, Upside treated us like actual humans rather than just a rent check. The property was spotless upon move-in and any minor repair question was answered the same afternoon. Would rent from them again in a heartbeat."

"We used to self-manage our Perry District duplex and it was taking up all our weekends. Handing management over to Upside was the smartest financial decision we've made. They raised rents to fair market value, placed qualified long-term tenants, and we just collect our direct deposit every month."

"Super responsive and straightforward management. No shady lease terms or weird surprise fees. When our oven heating element burned out, they had a replacement installed the next business day. 10/10."