Operational Stats & Performance
We believe total transparency builds lasting trust. Review real operational metrics from our Spokane & Coeur d'Alene portfolio — tracking how quickly we fill vacancies, answer tenant inquiries, and collect rent.
Portfolio Vacancy Rate
Monthly vacancy tracking across all managed units in Spokane and Coeur d'Alene (July '25 – Sept '26)
Current (Sept '26)
Historical Low
Peak Summer
Placement Sources
Tracked Leads
Manual Calls
Manual Calls
Direct phone connections & proactive follow-ups
Online
Zillow, Tenant Turner & rental portals
Inquiry Response Times
Under 3 Hours
High-quality prospective tenants rent quickly. Over 89% of all prospective tenant leads are contacted within 3 hours, with the majority reached in under an hour.
Rent Payment Methods
Automated EFT
Direct EFT
EFT (Electronic)
Automated resident portal payments
Check / Money Order
Physical drop-offs & mailed payments
Credit Card
Online card & flex-schedule payments
Direct Hands-On Outreach Outperforms Automation
While most management companies rely purely on automated email responders, more than half of our placed tenants converted because a real person called them right back.
59% of inquiries are answered within 30 to 60 minutes. The faster an inquiry is answered, the higher the likelihood of securing an exceptional, highly-qualified applicant before competitors.
With 63% automated EFT payments and immediate late notices, owner cash flow remains stable, predictable, and deposited on time between the 9th and 15th every month.
Want these results for your rental property?
Contact Sarah today for a detailed rental valuation and customized management plan for your Spokane or CdA property.